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Kansas Relay Customer Profile

 If you already have a Customer Profile, click here.

The Kansas Relay Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

A laptop computer displayint the Kansas Relay Customer Profile on the screen.

How to Set Up Your Customer Profile

Below are two options of filling out your Customer Profile:

2

Contact Customer Service

You can set up your Customer Profile by contacting Kansas Relay Customer Service at:

  • (800) 766-3777 (TTY/Voice)
  • (866) 305-1343 (Spanish – TTY/Voz)
  • (866) 305-1344 (Speech-to-Speech only)
  • (866) 479-7566 (Voice Carry-Over only)
  • access@t-mobile.com (Email)​

Representatives will take your request and can set up your Customer Profile while you are on the phone or send you a form to complete.

They are also available to answer any questions you may have.

How Do I Get in My Customer Profile?

1

Go to t-mobile.com/trsprofile

Log in with your username and password.

Click Sign In.

Screenshot of the sign in page for the Customer Profile.
2

Click Customer Profile in the upper right corner of the monitor screen.

Screenshot of the Customer Profile make a call page.
3

You are now on the Customer Profile.

There are tabs on the left side that are:

  • Emergency Location
  • Frequently Dialed
  • Call Preferences
  • Notes
  • Speech to Speech
  • Emergency Numbers
  • Permissions
  • Personal Information
  • Account Security
  • Print Customer Profile
Screenshot of the frequently dialed numbers Profile page.