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African American male using TTY for a phone call.

Text Telephone (TTY)

711 or 800-766-3777

Dial quickly and converse easily

A person who is deaf or hard of hearing can use a TTY to type their message, which is read aloud to the other caller by a Communications Assistant. The Communications Assistant types the spoken message of the hearing caller to the TTY user. The average typing speed is 15 words per minute. English-to-Spanish and Spanish-to-English translations are also available for TTY Relay customers.

How Does TTY Relay Work?

TTY user dial the TTY number, 711 or 800-766-3777. A Kansas Relay Communications Assistant will answer.

Type in the area code and telephone number you wish to call and type “GA” (Go Ahead.) The Communication Assistant (CA) dials the number and connects to the other party.

 

1

You type your conversation to the Communications Assistant. Remember to type “GA” (Go Ahead) at the end of each message.

2

The Communications Assistant then voices your typed message to the other party.

3

After you type “GA”, it is the other party’s turn to respond.

4

The Communications Assistant relays the other party’s spoken words by typing them back to you.

Collage of images showing the steps to use Relay TTY.

Kansas Relay Customer Profile

The Kansas Relay Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

Click here to learn how to set up your Customer Profile.

Kansas Relay Customer Profile displayed on the screen of a laptop computer.