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Older adult male wearing a headset and using Hearing carry-over to make a call.

Hearing Carry-Over (HCO)

711 or 800-766-3777

HCO is designed for those who are unable to speak but can hear

HCO allows a person with a speech disability who can hear to make a call by typing to the Communications Assistant who reads the message to the other party. The HCO user can hear the other party’s spoken responses through the phone.

How Does Hearing Carry Over Relay Work?



The HCO user types to the Communications Assistant.


The Communications Assistant reads aloud the typed message to the other party.


The other party speaks directly to the HCO user.

Collage of images showing the steps for Hearing Carry-Over.

Kansas Relay Customer Profile

The Kansas Relay Customer Profile allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

Click here to learn how to set up your Customer Profile. 

Laptop computer with Kansas Relay Customer Profile displayed on the screen.