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Voice Caller Services

Bring people together with Kansas Relay

Dial 711 or 800-766-3777

Standard telephone user can easily initiate calls to people with hearing loss or speech disabilities who use text telephones (TTYs) or voice carry-over (VCO or CapTel) phones.

The relay service offers two ways to connect two callers through a CA. Select each of two ways for more information:
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How to Contact a Person Who Uses a Text Telephone (TTY)

 

1

Dial 711 (or 1-800-766-3777).You will hear a recording telling you to press “1” to make a relay call. Give the CA the area code and telephone number you wish to call and any further instructions

2

The CA will process your call. When the TTY caller answers the call, the CA will type what you say to the TTY caller. Make sure to say “Go Ahead” when it’s the TTY caller’s turn to respond.

3

The TTY caller will read what was said on the device. The CA will then read aloud everything the TTY caller types to you.

Tips for Hearing Callers:

  • Be sure to talk directly to your caller.
  • Avoid saying “tell him” or “tell her.”
  • Say “GA” or “Go Ahead” at the end of your response.

Kansas Relay Customer Profile

The Kansas Relay Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

Click here to learn how to set up your Customer Profile.

Set Up Your Customer Profile
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Your connection matters. Reach out today and explore how Kansas Relay can support your communication needs.
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