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Customer Profile

Stay connected using KS Relay Services

Relay Customer Profile

If you already have a Customer Profile, click here.

The Kansas Relay Customer Profile form allows consumers to list their preferences for calls, such as:

  • Frequently dialed numbers
  • Emergency numbers
  • Preferred gender of operator
  • Announcing relay service

As a consumer, you have flexibility in updating your preferences at any time.

 

 

How to Set Up Your Customer Profile

Below are two options of filling out your Customer Profile:

 

1

Customer Profile Online

Fill out the profile form online or download the profile instructions

2

Contact Customer Service

You can set up your Customer Profile by contacting Kansas Relay Customer Service at:

(800) 766-3777 (TTY/Voice)

(866) 305-1343 (Español-TTY/Voz)

(877) 305-1344 (Speech-to-Speech)

(866) 479-7566 (Voice Carry-Over only)

access@t-mobile.com (Email)


Representatives will take your request and can set up your Customer Profile while you are on the phone or send you a form to complete.

They are also available to answer any questions you may have.

 

 

How Do I Get in My Customer Profile?

1

Go to t-mobile.com/trsprofile

Log in with your username and password.

Click Sign In.

Customer Profile Login
2

Click Customer Profile in the upper right corner of the monitor screen.

Customer Profile Login Screen
3

You are now on the Customer Profile.

There are tabs on the left side that are:

  • Emergency Location
  • Frequently Dialed
  • Call Preferences
  • Notes
  • Speech to Speech
  • Emergency Numbers
  • Permissions
  • Personal Information
  • Account Security
  • Print Customer Profile
Customer-Profile-Whole-Screen

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Your connection matters. Reach out today and explore how Kansas Relay can support your communication needs.
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